Service Level Agreement

• The entire provided service is managed by a clear proactive ITIL standard
• IT specialists solve IT disruptions faster than the agreed time
• 80% of all malfunctions are solved remotely
• Register incidents centrally in one single system
• Monitor real-time incident management
• Get a detailed monthly report on all incidents that have occurred
• Have a proactive care to prevent potential incidents and threats
• Get a proactive recommendations on how to optimize your IT infrastructure

With professional IT maintenance and management, you and your employees can do your work faster and safer, get answers to your questions. We solve incidents such as:

• Cannot open an application
• Cannot connect the device
• Cannot perform some important steps with Microsoft Office programs
• Employee cannot access centrally stored company data
• Cannot print a document
• Employee cannot connect remotely to his work computer
• There are various types of spam that affect your time, the security of your computer and data confidentiality 
• Some important documents are not accessible
• ect.

Maintenance of one workstation for just 24 Euro per month, including the necessary maintenance of printers, networking devices, servers and data storage devices. Discounts are available for more quantity of workstation.

Public and scientific institutions, business clients who need fast and professional IT support

• Time saving - your employees can concentrate on their direct work
• Professional support - you recruit not one person, but the broad profile team of professionals
• Response at an agreed time - all incidents will be resolved sooner than agreed
• Responsibility - SLA provide real material liability for incidents, which were not resolved in a timely or correct manner

• Certification of the Company's activities according to ITIL standard
• Investing in Service Desk program, that works according to ITIL standard
• Certification of the Company's Activities under the Information Security Management System LST EN ISO 27001
• Employee annual refresher courses

• Intel
• Thales
• Hewlett Packard Inc.
• Hewlett Packard Enterprise
• Lenovo
• Dell EMC
• IBM
• others